Florida Driver Handbook: DHSMV Contact InformationOrder now
1. Contact Information
1.1.1 - DHSMV Contacts:
|Customer Service Center||(850) 617-2000|
|DHSMV Official Web Site||www.flhsmv.gov|
|Ask Us a Question
Common customer questions and answers
Find out what you need to bring with you before you make the trip.
1.1.2 - Crash Reports
Crash reports may be obtained on-line. Crash reports are kept in the local districts for two years from the date of the crash. Homicide reports are kept in the local districts for five years from the date of crash.
To order a crash report
($10) older than 2 years, call (850) 617-3416.
To order a traffic homicide report ($25) older than 5 years, call (850) 617-2306.
To order traffic homicide photographs, call (850) 617-3409. Photographs are $1 for 5"x7" or $1.50 for 8"x10".
NOTE: When requesting photographs, have at least two of the following pieces of information available when you place your request:
- Date of Crash
- County of Crash
- Name of Fatality Victim
- Traffic Homicide Case Number
Crash Reports Online
Crash reports can now be purchased online at www.buycrash.com. Additional fees may apply.
1.1.3 - Driving Transcripts
You may purchase an uncertified copy of your driving transcript from the driver license and tax collector offices that offer driver license services. Certified copies of your driving transcript are available through the Clerk of the Court or the Bureau of Records. To obtain a certified copy of a driving transcript in the mail, submit a written request that includes your full name, date of birth or approximate age, social security number, Florida driver license number (if available) and the address where to send the record, along with the appropriate fee to:
Bureau of Records
P.O. Box 5775
Tallahassee, Florida 32314-5775
If you wish to use next day delivery carriers, please send your request to:
Bureau of Records
2900 Apalachee Parkway, MS 90
Tallahassee, Florida 32399-0575.
Cost for records are:
- $8 for 3-year
- $10 for 7-year (complete)
- $10 for 3-year or 7-year (certified)
Clerks of Court and Tax Collector offices may charge an additional $6.25 service fee.
You may pay by personal check or money order made payable to the Division of Motorist Services. For high-volume requests or corporate/business access to the driver license database, please visit our web page at www.flhsmv.gov/ddl/abstract.html.
1.1.4 - Emergency Contact Information
In an emergency situation could law enforcement personnel contact someone for you?
They could if you had entered your information onto the emergency contact information system. The system allows Floridians to voluntarily provide emergency contact information online, giving law enforcement immediate access to this information and making it easier for them to speak with someone quicker in case of emergency.
If you have a Florida driver license or identification card, you can go online at https://services.flhsmv.gov/eci/ and enter your emergency contact information. This information is available to law enforcement officers through a secure, web-based system and, by law, can only be used in the event of an emergency.
1.1.5 - Florida GrandDriver®
Florida GrandDriver® is an education and awareness campaign of the Florida Department of Highway Safety and Motor Vehicles and is based on a program developed by the American Association of Motor Vehicle Administrators (AAMVA). The goal of the campaign is to educate the public about the effects of age on driving ability and to encourage drivers to make appropriate choices as we age - choices that maximize personal safety and the safety of our communities.
Using interactive community outreach activities combined with Web-based communication support, the Florida GrandDriver® campaign is designed to help prepare drivers to "Get Around Safe and Sound." in their later years. The campaign aims to educate drivers family, friends and caregivers about the challenges many people face trying to stay connected to communities as we age. Florida GrandDriver® provides information about various steps drivers may take to maintain independence as long as possible as well as actions we can take to stay mobile in our communities when we restrict or stop driving. For more information visit www.flhsmv.gov/FloridaGrand-Driver
1.1.6 - On-Line License Check
Visit our web site at https://services.flhsmv.gov/DLCheck/ to take advantage of the following services:
- Driver License Check
- Online Insurance Update
- Driving School Eligibility Check
- Social Security Number Update
- Parental Access of Minor Driving History
- Driver License and ID Card Tracking System
1.1.7 - On-Line Motor Vehicle Check
Visit our website at https://services.flhsmv.gov/MVCheckWeb/ for assistance with registration or title problems.